Privacy Policy

1Information We Collect

We may collect the following types of information when you use Relora:

a. Information You Provide

• Name or username, if you create an account.
• Email address, if you register, subscribe, contact us, or request support.
• Messages, prompts, preferences, selected companion style, selected mood, and other text you submit to Relora.
• Payment-related information if you subscribe to a paid plan. Payment details may be processed by third-party payment providers and may not be stored directly by us.
• Support messages or feedback you send to us.

b. Automatically Collected Information

• IP address, browser type, device type, operating system, and approximate location.
• Usage information, such as pages visited, session duration, feature usage, and interaction logs.
• Cookies, analytics identifiers, and similar technologies used to improve website performance and user experience.

c. AI Conversation Data

When you interact with Relora, the text you submit may be processed by artificial intelligence systems to generate a response. Your messages may include personal or sensitive information if you choose to share it. Please avoid sharing highly sensitive information, including medical records, passwords, government identification numbers, financial account details, or information you do not want processed by AI systems.

2How We Use Your Information

We may use your information to:

• Provide and operate Relora’s AI companion features.
• Create, manage, and secure your account.
• Generate AI responses based on your messages and preferences.
• Process subscriptions, payments, billing, renewals, and cancellations.
• Improve our website, AI experience, safety systems, and product features.
• Respond to support requests, complaints, or inquiries.
• Monitor abuse, fraud, security threats, harmful content, or misuse of the platform.
• Comply with applicable laws, regulations, legal processes, and government requests.

3Important AI and Safety Notice

4Legal Basis for Processing

Where required by applicable data protection laws, including UAE data protection principles, we process personal information based on one or more lawful grounds, including:

• Your consent, such as when you choose to use the chatbot or submit information.
• Performance of a service, such as providing access to Relora and managing your subscription.
• Legitimate interests, such as improving safety, preventing abuse, securing the platform, and improving our services.
• Legal obligations, such as responding to lawful requests or complying with applicable regulations.

5Sharing of Information

We do not sell your personal conversations. However, we may share limited information with trusted third parties when necessary to operate Relora, including:

• AI service providers that process messages to generate responses.
• Hosting, cloud infrastructure, security, and database providers.
• Payment processors used for subscriptions and billing.
• Analytics and performance tools used to understand and improve the service.
• Professional advisors, legal consultants, or regulators where required.
• Law enforcement, courts, government authorities, or other parties when required by law or to protect users, our rights, or public safety.

These third parties may process information according to their own privacy policies and contractual obligations.

6International Data Transfers

Relora may use technology providers, hosting services, AI providers, payment processors, or support tools located outside the United Arab Emirates. This means your information may be processed or stored in other countries. Where applicable, we aim to use reasonable safeguards to protect your information during international transfers.

7Data Retention

We retain personal information only for as long as reasonably necessary to provide Relora, manage accounts and subscriptions, comply with legal obligations, resolve disputes, prevent abuse, and improve safety and performance.

Conversation data may be retained for a limited period for service operation, safety monitoring, troubleshooting, abuse prevention, and product improvement, unless deletion is requested and we are legally or technically able to delete it.

8Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where legally permitted.
• Request restriction or objection to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format, where applicable.
• Object to certain automated processing, where applicable.

To make a privacy request, contact us using the details at the end of this Privacy Policy. We may need to verify your identity before processing your request.

9Cookies and Tracking Technologies

Relora may use cookies and similar technologies to keep the website working, remember preferences, improve performance, understand usage, and support security. You can usually control cookies through your browser settings. Some features may not work properly if cookies are disabled.

10Payments and Subscriptions

If you purchase a Relora subscription, payment information may be collected and processed by third-party payment processors. We may receive limited billing information such as payment status, subscription plan, renewal date, transaction reference, and invoice details.

Relora does not intentionally store full credit card numbers on its own servers. Subscription terms, renewal, cancellation, and refund rules may be explained separately on our pricing, checkout, or terms pages.

11Children and Age Restrictions

Relora is not intended for children. Users must be at least 18 years old, or the age of majority required by applicable law in their location, to use Relora. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we may delete the information and restrict access.

12Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, app, AI system, or internet transmission is completely secure. You use Relora at your own risk and should avoid submitting highly sensitive information.

13User Responsibilities

You are responsible for the information you choose to share with Relora. You agree not to use Relora to submit, request, create, or distribute illegal, harmful, abusive, defamatory, hateful, sexually exploitative, violent, misleading, or unlawful content.

You should not use Relora to obtain professional medical, mental health, legal, financial, or emergency advice.

14Third-Party Links

Relora may contain links to third-party websites, payment pages, app stores, or external services. We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before submitting information.

15Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we may update the effective date at the top of this page. Continued use of Relora after changes are posted means you accept the updated Privacy Policy.

16Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, you may contact us at:

This Privacy Policy is provided as a general template for Relora AI and should be reviewed by a qualified UAE legal professional before official publication.