Terms & Conditions

1Acceptance of Terms

By accessing, browsing, registering for, subscribing to, or using Relora, you confirm that you have read, understood, and agreed to these Terms & Conditions, together with our Privacy Policy and any other policies or notices we may publish on the site.

2Description of Service

Relora is an artificial intelligence companion platform designed for general supportive conversation, communication practice, emotional reflection, and lifestyle interaction.

• Relora is not a real person.
• Relora is not a doctor, therapist, psychiatrist, psychologist, counsellor, lawyer, or emergency service.
• Relora does not provide medical treatment, mental health treatment, diagnosis, counselling, emergency intervention, or professional advice.
• We may modify, improve, limit, suspend, or discontinue features of the platform at any time.

3Eligibility

To use Relora, you must be at least 18 years old, or the age of majority required in your jurisdiction. By using Relora, you represent and warrant that you meet this requirement and that you are legally capable of entering into a binding agreement.

4Accounts

Some features may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• You agree to provide accurate, current, and complete information.
• You are responsible for keeping your login details secure.
• You must notify us promptly if you suspect unauthorized access or misuse of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

5Subscriptions & Payments

Relora may offer free and paid plans, including subscription-based access to enhanced features, higher usage limits, or premium experiences.

• Pricing, plan features, and usage limits may be displayed on our pricing or checkout pages.
• Paid subscriptions may renew automatically unless cancelled before the renewal date, subject to the terms shown at checkout.
• You agree to pay all applicable fees, taxes, and charges associated with your selected plan.
• Payments may be processed by third-party payment providers.
• Unless otherwise stated, fees are non-refundable except where required by applicable law.
• We may change pricing or plan features in the future, but changes will apply prospectively.

6Acceptable Use

You agree to use Relora lawfully, responsibly, and in a way that does not harm other users, third parties, or the platform itself.

• You must not use Relora for illegal, fraudulent, abusive, or harmful purposes.
• You must not upload or submit content that is defamatory, hateful, violent, sexually exploitative, misleading, or unlawful.
• You must not use Relora to harass, threaten, exploit, impersonate, or deceive others.
• You must not attempt to reverse engineer, disrupt, overload, hack, scrape, or interfere with Relora or its underlying systems.
• You must not use Relora to generate content that violates public order, public morals, or applicable laws.
• You must not use Relora in a way that infringes intellectual property, privacy, or other rights.

7AI Disclaimer

8Emergency Use Restriction

Relora is not an emergency service and must not be relied upon in urgent, high-risk, or crisis situations.

• Do not use Relora for medical emergencies.
• Do not use Relora for mental health crises, self-harm risk, suicidal thoughts, or threats of harm to others.
• Do not rely on Relora where immediate help from emergency services, licensed professionals, or local authorities is required.

If you are in immediate danger or experiencing an emergency, contact local emergency services or a licensed professional immediately.

9User Inputs & Content

You retain ownership of the content, prompts, text, and other information you submit to Relora (“User Content”). However, by using the platform, you grant us a limited right to process, store, transmit, and use that User Content as reasonably necessary to operate the service.

• Generate responses and provide the service.
• Maintain safety, security, moderation, and abuse-prevention systems.
• Troubleshoot, improve performance, and improve product functionality.
• Comply with legal obligations and protect users, rights, and public safety.

You are responsible for ensuring that your User Content does not violate any law or third-party rights.

10Intellectual Property

Unless otherwise stated, Relora and its associated branding, design, software, website content, layout, interface, features, and related materials are owned by Relora or its licensors and are protected by applicable intellectual property laws.

• You may use Relora only for your personal or lawful business use as permitted by these Terms.
• You may not copy, distribute, reproduce, modify, republish, sell, or commercially exploit any part of Relora without prior written permission, except as allowed by law.
• All trademarks, names, logos, and service marks belong to their respective owners.

11Third-Party Services

Relora may rely on or link to third-party tools, technologies, integrations, payment processors, AI providers, analytics services, or external websites.

• We are not responsible for third-party products, services, policies, or websites.
• Your use of third-party services may be subject to their own terms and privacy policies.
• We do not guarantee the availability, accuracy, or performance of third-party systems.

12Suspension & Termination

We reserve the right, at our sole discretion, to suspend, restrict, or terminate your access to Relora at any time, with or without notice, if:

• You violate these Terms & Conditions.
• Your use creates legal, safety, security, reputational, or operational risk.
• We suspect fraud, abuse, unauthorized access, or harmful conduct.
• We discontinue part or all of the service.

Upon termination, your right to use Relora will immediately cease.

13Privacy

Your use of Relora is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your information. By using Relora, you acknowledge that you have read and understood our Privacy Policy.

14No Warranties

Relora is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we make no warranties, representations, or guarantees of any kind, whether express or implied, including but not limited to:

• That Relora will always be available, secure, uninterrupted, or error-free.
• That outputs will be accurate, reliable, suitable, or fit for a particular purpose.
• That any defects or issues will always be corrected.

15Limitation of Liability

To the maximum extent permitted by applicable law, Relora, its owners, affiliates, officers, employees, contractors, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity arising out of or related to your use of, or inability to use, the platform.

In all cases, your use of Relora is at your own risk.

16Indemnification

You agree to indemnify, defend, and hold harmless Relora and its affiliates, officers, employees, contractors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses arising out of or related to:

• Your use or misuse of Relora.
• Your violation of these Terms & Conditions.
• Your violation of any law, regulation, or third-party right.
• Any content or data you submit through the platform.

17Changes to Terms

We may update or revise these Terms & Conditions from time to time. When we do, we may update the effective date shown on this page. Continued use of Relora after revised terms are posted constitutes your acceptance of the updated Terms.

18Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the United Arab Emirates, unless otherwise required by applicable law.

Any dispute arising out of or relating to these Terms or your use of Relora shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

19Contact Us

If you have any questions about these Terms & Conditions, you may contact us at:

These Terms & Conditions are provided as a general template for Relora AI and should be reviewed by a qualified UAE legal professional before official publication.